Versand
Shipping Policy
At GekZoo, we work with trusted suppliers and shipping partners to deliver your order safely and efficiently.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Shipping Time
Estimated delivery times are:
- United States: 7–15 business days
- Canada: 8–18 business days
- Europe: 7–15 business days
- Mexico & South America: 10–25 business days
- Other countries: 10–25 business days
Please note that delivery times are estimates and may vary depending on your location, customs, carrier delays, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your destination and the items in your order.
From time to time, GekZoo may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Please allow 2–5 business days for tracking information to become active.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or other import fees depending on the destination country.
Any applicable customs charges or import taxes are the responsibility of the customer.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us at gekzoo.oficial@gmail.com and we will help you track your order.
Please understand that delivery delays caused by customs, shipping carriers, weather, or other circumstances beyond our control may occur.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an incorrect address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our customer support.